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Refund Policy

At HMA Digital Solutions, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are available for both our digital services and physical products (POS systems and hardware). Please review the terms carefully before making a purchase.

1. Refunds for Digital Services

Due to the nature of our digital services (such as web development, mobile app development, cloud solutions, and digital marketing), refunds are generally not offered once work has commenced. However, exceptions may be made under the following circumstances:

  • Project Cancellation: If a project is canceled by the client before work begins, a full refund of any upfront payments may be issued.
  • Service Delivery Issues: If HMA Digital Solutions is unable to deliver the agreed-upon services due to technical issues or other circumstances within our control, a partial or full refund may be considered.
  • Customer Dissatisfaction: If the final deliverables do not meet the agreed specifications outlined in the project proposal, we will work with you to resolve the issue. If a resolution cannot be reached, a refund for the undelivered portion of the project may be granted at our discretion.

All refund requests for digital services must be submitted in writing to help@hmasolutions.net within 14 days of service completion.

2. Refunds for Physical Products (POS Systems and Hardware)

If you are not satisfied with your purchase of a physical product, such as POS systems or hardware, you may be eligible for a refund or replacement, provided the following conditions are met:

  • Eligibility for Refunds: Items must be returned in their original packaging and in unused condition within 30 days of receipt.
  • Return Shipping Costs: The customer is responsible for return shipping costs, unless the item is defective or the wrong product was shipped.
  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at help@hmasolutions.net with photos and a detailed description of the issue. We will arrange for a replacement or refund.

3. Non-Refundable Items

The following items and services are not eligible for refunds:

  • Customized digital services that have been fully delivered and approved by the client.
  • Physical products that are returned damaged, used, or without original packaging.
  • Downloadable software or digital products.

4. Refund Process

If your refund request is approved, the refund will be processed to your original payment method within 7-10 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

5. How to Request a Refund

To request a refund, please contact us at:

Include your order number or project details, the reason for the refund request, and any supporting documentation (such as photos in the case of damaged items). Our team will review your request and get back to you within 3-5 business days.

6. Contact Us

If you have any questions regarding our refund policy, feel free to contact us at the details provided above.